Training /Coaching

• Adhere to all Health and Safety requirements including PPE usage.

• Evaluate employee competency levels to identify any skills gap.

• Develop a detailed training programme to address the skills gap in employees with clear objectives for the training.

• Evaluate the outcome of training with trainees.

• Maintain an up-to-date accurate record of the trainees’ progress and achievements.

• Assist in the development of on-line training records and training recording system

• Training personnel in all areas of laboratory skills and techniques to meet required/specified standards.

• Formal hands-on training on how to complete a procedure to the standard required and respond to any questions or queries they may have.

• Trainee demonstrates their competence in the skills required to achieve the standards.

• Spiking of micro samples and competency assessments through blind sample assessments.

• Competence assessed against known samples.

• Develop a competency matrix to identify skill levels of trainees and agree plan of action to achieve the standard required.

• Continuous monitoring of employees’ skills on an on-going basis to maintain the competency      levels required.

• Ensure lab supervisors and managers are fully aware of the training schedules for employees.

• Provide lab managers and supervisors with feedback on progress of each trainee on a regular basis.

• Communicate with trainees and lab managers/supervisors on any skills issues to be addressed in a timely manner.

• Be proactive with lab managers/supervisors on reviewing and adjusting training requirements.

• Coaching - Experience led advice, direction, imparting of knowledge to build confidence and encourage development in people.

• Awareness information & hold toolbox sessions to maintain and improve skills levels.

Auditing

• Management of all auditing schedules

• Completion of audits on a risk basis

• High risk more frequent / low risk less frequent

• Set up of internal blind testing and assessments

• Proof that the training and coaching systems work

• Draw up/agree/implement training actions to address non-conformances from audit findings.

Develop a risk profiling system – rating areas based on risk arising from:

• Experience of key personnel

• Training of personnel

• Incidents of non-conformances

• PT data

• Customer queries and complaints

• Verified non-conformances

• Volume of work increases or decreases – measured and verifiable